I’ve changed my own oil in our cars for years but with my busy schedule (and the van was was 2000 miles overdue) I took the bait when I saw a guy swinging a “No Wait” Jiffy Lube sign out at the street. It was 6 PM and the rush-hour traffic was starting to dwindle. I swung around the block into their lot.
So picture this: 4 grease monkeys in slightly dirty uniforms hanging around doing apparently nothing, looking like they needed one more client for the day so they could earn enough for cigarettes. I didn’t have a good feeling.
Until I pulled up to the bay.
As I approached, two guys swung up the door, one guided me into the bay like he was docking a 747, another greeted me at the door and politely asked what services I would like today.
The magic continued. I quickly realized they were like Nordstrom Personal Shoppers and Navy Seals combined into one courteous and efficient package. Each role carefully choreographed and executed with absolute timing and precision. The “Pit Boss/Drill Sargent”, as I affectionately called him, initiated each system check and service while the other specialized workers confidently replied as they completed and confirmed each step.
"I know the perfect shade of dipstick to go with those pumps"
For a quality procedure guy like me, this was Heaven.
They offered the usual upgrade services and made compelling reasons for each service item. I understand and appreciate that but I left a few tasks for my Sons to do with me so they could earn their Cub Scout badges.
10 minutes flat. Josh, the store manager, said “We do it in 8 if there’s a line”. I was still amazed and barely had time to put sugar in my complimentary coffee (which was also excellent).
I’ve taught Computer classes at the Indianapolis Ivy Tech school and met several Gear Heads like these guys. It was great to see them demonstrating their expertise.
Josh said the franchise is very specific about procedures for safety, professionalism, quality, and speed. We talked a bit about the DistinctAV franchise model and how the cost of entry is significantly less than Jiffy, Dunkin’ Doughnuts, and Subway. All I require is a specific set of tools, minimum spare service parts stock, and a 2 week training class. All of which every good CI guy should have anyway.
If you’re in the North side of Indy at 96th and 69, visit the team at Jiffy Lube there. Your car will appreciate the oil change, the coffee is good, and the service is impeccable.
